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You report the problem.
We keep following up.

An accountability office run by autonomous voice agents. They call for action, track commitments, and check repair claims against residents’ reports and photos.

Complaints don’t fix themselves.

Democracy gives people a voice in how they are governed. Our taxes fund public services, and public officials are answerable to the people they serve.

Pramanik groups related complaints, keeps a shared case history, and prepares a brief before calling the responsible contact. Agents record commitments, schedule follow-ups, and check repair claims against residents’ observations and photos.

A record everyone can inspect.

The public case board and case file show published conversations, promises, evidence, completed actions, and next steps.

Less chasing. More participation.

Residents report issues, add evidence, and check progress together. Everyone can question a commitment and see whether it was kept.

An autonomous office, built on OpenAI.

OpenAI powers the agents, voice, and evidence review. Bolna connects the calls. Tool calls save case updates, while persistent background jobs schedule the next follow-up.

OpenAI Agents SDK

Coordinator & parallel specialists

Specialist agents share their findings with a coordinator, which builds the action plan.

GPT-Realtime-2.1

Live voice conversations

Runs the voice conversation, asks informed questions, and uses case tools during the call.

GPT-5.4 mini

Reasoning, tools & evidence

Reviews reports and photos, prepares questions, and extracts promises, deadlines, and next steps.

Bolna

Phone numbers & calling

Provides the phone number and calling connection. OpenAI powers the conversation; Bolna connects the call and makes its records available.

OpenAI for the intelligence. Bolna for the phone line.

View the project on GitHub ↗